Thank you for supporting The Empty Pockets. As an independent band-run business, we truly appreciate every order.

All Sales Final

All sales are final at our discretion. Because we are a small, independent operation, we are unable to offer automatic refunds or exchanges.

Digital Products

All digital product sales are final.
We do not offer refunds on digital downloads, streaming access, memberships, or any other digital goods.

Physical Merchandise Returns

We may accept returns of physical merchandise within 30 days of purchase, subject to the following conditions:

• Items must be returned in their original, unused condition

• Items must be mailed back at the customer’s expense

• Returns must be received within 30 days of the original purchase date

• All returns are subject to our review and approval

Returned items must be mailed to:

The Empty Pockets
6854 W North Ave
Chicago, IL 60707
United States

We reserve the right to deny any return that does not meet the above conditions.

Return Process

Before mailing any item back, please contact us at customerpockets@gmail.com with your order number and reason for return. Unauthorized returns may not be accepted.

If your return is approved, we will notify you once it has been received and inspected. Approved refunds will be issued to the original payment method.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will make it right.